Vanessa Y.

On my most recent (and last ever) shipping order with MyUS, I received a notification that my consolidated package would be sent out that day. Then two days later I receive a cancellation and two new shipment notifications at a total cost of $30 more.

I jumped straight onto MyUS to request an explanation, and I received nothing. They first explained that MyUS no longer consolidated packages to Australia, which made no sense! They later took this back, but used the excuse that the package had already gone out and there was nothing they could do.

The girl I spoke to then gave up on trying to help me and said she'd contact me later but then never got back to me.

This is the second time that MyUS has cancelled my shipment to charge me more.