I ordered a 3-month subscription back in November 2021 for my son's Christmas gift - still waiting almost 8 months later. Not only am I still waiting, after I cancelled my order so I wouldn't be charged for another month - they charge me for a crate I never ordered. Absolutely ridiculous. It has been one disappointing email after the next - I've been sending emails since February 2022 and nothing has been done. So to recap - I paid for a product that I've never received and was charged for a product I never ordered - sounds fishy!