Vanessa B.

Their website is great for if you want to buy tickets and there is no inclement weather or anything where you live. I had a great experience until there was a huge snowstorm making me unable to get to the theater I purchased tickets to. I called and tried to go on the live chat since Friday 2/13/15 and I waited and waited. On that Friday, I waited from being number 120 something online to being number 1 and they kicked me out of the chat. I called simultaneously while doing this and all the reps were busy. I called today (the day I was supposed to see it) and I waited AN HOUR AND TWENTY MINUTES on the phone until someone picked up. The sad part is while I was on the phone I had been waiting online for LONGER and I got my question answered twice and they both said the same thing. They said that in 3-5 days my request will be processed and I should hear back about getting a refund. I don't understand why they didn't just give it to me then but I'll make sure to write another review of how crappy their process is when it comes to refunding and how incredibly horrible the customer support wait is.