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I am working on my MPH, and decided to use Grammarly to assist with my papers. Six months in I suffered a shoulder issue and needed to take a several months off to recover. When I tried to cancel the subscription, Grammarly would not refund me MY money for the months I would not be able to use their service. They will not provide me with a number to speak to a human being. I am completely disgusted with them. DO NOT SIGN UP FOR THEIR SERVICE! There are other reputable programs to use that will let you talk to a human being!
Valerie L.'s review of Grammarly earned 23 Very Helpful votes
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Valerie,
I apologize for the complicated experience you've had with Grammarly. We do care sincerely about our users and helping resolve sensitive issues in a timely manner, though — clearly we still have room for improvement. Please allow us to fix this. You can call support at 1-888-295-7904 and leave a voicemail detailing your preferred phone number and time of call. One of our support representatives will return your call as soon as possible.
Again, I want to apologize for the headache you've had. We will do everything we can to get it all sorted out. Thank you.
Kindly,
Kimberly Joki
Social Media and Content Manager
Grammarly.com