Vadim K.

Currently in the process of closing my card. I wanted to cancel a flight yesterday and I was on the phone with two representatives yesterday who were both complete incompetent and had me on the phone for about 45 minutes on a call which I made international's from another country, and after all they asked me a 100 unnecessary questions and never cancelled my flight! Will have to close my account and suggest the same to all my friends. Your customer service is getting worse and worse, the online travel reservation website has worked horribly for the last 5 years, most flights available on other website never even come up, and some that come up do no book, and it's full of bugs and errors! HOrrible online travel service and reps. I try to use it because points are important, but it's becoming impossible to us, compared to others, it's the worse I have dealt with!