ulysses g.

If you ever ordered from Sears online than you understand the lack of communication when dealing with outside merchants, when you think you are dealing with one company. Ordered two diffuser's each one weighing 4lbs. One package arrived; which the merchants insist there were two products in a box that they marked only weighed 1lb. It's been over two weeks and the customer service rep Shakira still hasn't been able to resolve this issue. It's the most frustrating thing as you can tell after this long there is no structure. Stick to larger more structured sites like Amazon... Stay away from ordering from OpenSky, where the same product on one of their web pages is as different as the merchant; which is not disclosed, nor are their particular profiles.