Tyng L.

After reading many of the negative reviews, I was very hesitant to order from here. But the truth be told is that there aren't very many good fabric stores online (and I scoured online for awhile), and I suppose that might've been because of larger online stores like Fabric.com running smaller boutiques out of business? Anyways, I digress.

I went ahead and placed an order when a 25% off coupon came up, just because they had some fabric I really really liked, and I honestly could not find any comparable fabrics online in terms of price and design. Not to mention that I find Fabric.com's website is much more manageable to navigate compared to other fabric shops sites.

It did take awhile, but I wasn't in a rush to receive it - I usually don't pay for rush orders and try to order things ahead of time. Everything came as expected, the fabric was folded up neatly in plastic bags shipped within a box, and the colors and designs were accurate to what I saw in the pictures on their website.

So overall, I had a pretty pleasant experience, though I want to note that I am just a small-time hobbyist (I was just buying draperies fabric, enough for two windows) and I don't need to order large amounts of fabric and rely on the orders for business purposes. I also have not had to deal with their customer support system seeing as nothing was wrong with my order.

I would probably go back to them for any of my future fabric project needs though only with a coupon or sale price and if they had a fabric I absolutely adored.

It may be cheaper to go to a local fabric store, but I really enjoy the convenience of getting a wide variety of fabric that can be delivered to your door.

Stupid long wait time to get your items! The company should really be more transparent on their website about how long it may take to even just get around to processing and shipping out your items. If I had known it was going to take this long, I probably would've ordered elsewhere or ordered certain items well in advance. Considering that they sell many baby and maternity related goods, you'd think that time would be of essence, or at least being very clear it would take time to get items so new parents can order accordingly. I'm glad I didn't order any baby items - I'm sure my son would've outgrown them by the time I received it!

I've been waiting 18 days, and only just today did I get notified that they shipped out... wait for it... only ONE of the items I ordered out of 5 pieces in the order. What gives? Now I have to wait some more to receive this ONE item... and still wait some more for my other part of my order to even make it out of the warehouse.

They also charge you right away, instead of just charging you when your order goes out like Amazon which is really annoying seeing as they've made me wait almost 3 weeks to ship out just ONE item!

I don't think I will be ordering from this company again.

I was lead to try out SHOP.ca by Paypal through an offer they had where they would give Paypal users $25 off $100 if you use Paypal to pay for your order. SHOP.ca also had an offer of their own where when you signed up as a new customer you would get $25 credit for shopping on their site. So in essence, I was supposed to get a $50 credit, and while it was confusing seeing if I did get $50 ($25 off was displayed on the order itself, and the other $25 was hidden in the Paypal payment) in the end I did get $50 off my order. 2 days later, I'm informed that everything in my order shipped, except for one item that coincidentally was worth $26.99. They cancelled this item, and refunded less than what I was supposed to get back for it ($22.37), dumped the remainder into SHOP.CA credits ($5.49... like wtf?). Paypal then does a "special offer reversal", so I don't even get a real refund, the offer from Paypal just disappears.

Definitely will not be buying something else from this store. I might MAYBE just get something to get my "credits" back, but even that I am very hesitant to do because of all this convoluted mess. Am more tempted to just abandon my $5 of credit in the account. Very dishonest and underhanded practice of taking away initial incentive to buy from store! Rather disappointing as I was excited about the prospect of a Canadian online store that might've been semi comparable to Amazon. (It really isn't so far) Buyers beware.

I have sent an email to them, and am willing to change this review if I do get the items I had originally ordered along with all the promotional credit, but I sort of doubt that's going to happen.

EDIT: May 12,2015

I just thought I'd add here that when they responded, it was more like a "ho hum, sorry things didn't work out for you", like they didn't really care too much though I suppose as a Customer Service rep you can only do so much for the customer if your policies prevent you from doing any better than a lame attempt at consoling the customer through just an email.

I never did get a refund, I never did get the item they cancelled (of which was indicated as being in stock at the time) and to top it off, one of the items was a plush toy that I had ordered for my baby and I received it covered in dust and grime. It was an uncovered toy attached to packaging so of course the plush itself got dirty.

After that treatment, I vowed pretty much never to go back to them again... I've gotten several more of those Paypal offer incentives and pretty much ignored every one of them.