I ordered an item recently on Sunday and today (Thursday) I have still not gotten any update on shipping it still Preparing supposedly. When I called several times they do not answer from th number provided. I also sent numerous emails and they don't respond until days later any don't even answer questions asked. This has been the worst online experience I've EVER had. I thought everything would go easy and my order would be here as expected but in fact it was the exact opposite DO NOT let the products and cheap prices fool you. I waited 4 days as told and my items still did not ship. Wast of my time and money! I went through all this hassle just to have to cancel my order. Ladies, if you want cute cosmetic products or hair I suggest you order from a different site or just go to a beauty supply store. TERRIBLE SERVICE