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On 11/1/2023 I ordered an AMD Ryzen 7 5700x. I paid 15$ for overnight shipping as my current cpu has seen the end of its life. When my package was stated it was delivered on 11/2/2023, i was at work all day and very late into the evening so i called my brother to grab the package. To my unfortunate surprise the 200$ processor i had ordered is not there. My address was absolutely correct as i just upgraded my graphics card through newegg which was delivered just fine.
I sent in an email claim to try and get this issue resolved, i really just wanted my processor.
Within 2 minutes the claim was denied and i was instructed to double check the address.
The address of course is correct, at this point i decide to make an attempt to contact a representative for it to prompt me with a notice of live customer support being unavailable...
How in the world would i go about correcting this issue now?
Through newegg, jack. They screwed me.
Call your bank to get the charge disputed folks, thanks for chattin.
Products used:
Graphics card
Cpu never showed up
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Hey Tyler! I truly am sorry to hear about your overall experience with our claim process in regards to your missing CPU. At your earliest convenience, please message me your order number/claim number, and we can go from there. Thank you!