My boyfriend sent me roses for Valentine's day, and the second they arrived the stems were wilted, all petals were falling off and even the bulbs of the flowers were crispy and falling off whole. I understand sometimes this happens, but now have seen numerous tiktoks of flowers they received from the company also in the same condition. Asking for a credit or refund for my boyfriend was hopeless as their support chat stopped chatting with us after offering a replacement. I'm not one to place bad reviews, but please support your local businesses rather than one who does not care for customers or quality of their products.