Tsa W.’s Reviews of RoseWholesale & more

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7/12/14

After 2 months of waiting... I never received my items. I wrote customer service about my concern and was ensured the package had been sent but I hadn't paid for a tracking number (I was provided with a tracking number when my transaction was completed. It just wasn't a working tracking number). Weeks later (today) I was told that the post office was unable to make contact with me, but this is the only post office I use and have had no problem receiving mail before this purchase. On top of not receiving the box I won't receive a full refund and in order for them to reship I must pay for shipping and handling again. No thanks! Don't waste your time folks!

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rosewholesale a. – RoseWholesale Rep Over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers. I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

Could you tell me your order number or e-mail address? I will check this issue for you.The tracking number is choose by customers themselves, if you don't pay the tracking fee, we will not offer you the tracking number.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

Rosewholesale staff