This is the most ridiculous time consuming process, I have spent 3 hours exchanging email with a representative named Mary Joy. I have submitted everything requested and the interrogation continues. I tried renting a car from these people, I spent 2.5 hours the day before the funeral of my family member (which is why I needed the car) only give up and finally find my account was restricted, no notification nothing! Not worth the effort. Id rather deal with a National Car Rental Service dont even mind paying more money!