I publish a five figures project, I made the payment with paypal and freelance cash their percentage, the guy who accept the project wasn't able to finish. Well at the end, after a short discussion I paid 0$ to the freelancer, I found out that he didn't had the expertise he listed, well. I ask freelancer.com to refund the entire amount, they refund me the money to paypal, 3 1/2 weeks later. They refuse to send me the whole amount, they took a big bite from the amount because I post the project on the site, and that has a cost, the percentage was gone, project wasn't finish. A complete waste of time. And I'm paying a Lawyer in Sidney now to sue them, if that fails I will speak with the locals. I will personally enter in their offices and offer them a bunch of flowers.
Customer services replied here below, but this is just to say hello! This hasnt been solved.
I mean, as the website rulers sees a project completed and they resolve in favour of the freelancer, this is a good thing but not when lots of $$$ are involved. The delivered quality was extrem below anything reasonable. I don't asking for Gucci quality by paying bananas, that's for sure. Well I'm not the only one.
Hi, Tristan. I see that this is now being handled via the ticket ID HFY-226-81162. Please refer to the said ticket for further instructions. Thank you and take care!