Trevor J.

I really don't like resorting to negative reviews. But it's truly sad when customers have to resort to posting one to get something done. I placed an order with CARiD on July 4th for a hood shield for my wife's 2013 Hyundai, to be shipped to Canada. My order confirmation included shipping costs. UPS attempted a delivery to my home on July 11th while I was at work. I expected the package would be dropped outside my door. UPS left a notice at my door informing me that additional fees were owing and had to be paid before the package could be left. At no time did CARid advise me of additional shipping costs or fees when confirming my order. UPS attempted two more deliveries at the same time of day while I was away at work. I called UPS to find out how to get my package re-delivered. I was told after three delivery attempts it was returned to one of their depots and labelled as an abandoned package? Then I was told only the manufacturer can authorize the package to be released so it can be delivered. I called CARiD to find out what could be done and was told what I already knew - that after 3 delivery attempts the package was treated as abandoned. William in customer service told me he had contacted the product manager to check the information about the delivery and would get back to me in 24 hours. That was 4 days ago. I followed up again and still received no response. So here I am almost a month later waiting on this shipment that couldn't be delivered because of extra charges that I was never told about. This looked like a professional organization to deal with for auto accessories but the customer service has been anything but professional. I will be pursuing them for a refund if something is not done soon.