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Dear Anna B,
Don't you get tired of replying to all the 1 star reviews from disappointed and disgruntled customers. I have run a successful company for 10 years now - good ethical business practice is of up-most importance and because of this, we have maintained a. 001% complaint rate over 10 years. I would hate to see Live Careers complaint rate.
You have a good product yet your terms and conditions are deceiving and your customers are left with bad taste in their mouths when they are charged for a subscription that they did not know they signed up for. I have listed your charge of $39.80 US as an unauthorized payment with my financial institution.
Tip for consumers:
The following is what is sent to you via email after you create and download your resume:
Account Management
If for any reason you do not want to take advantage of your free LiveCareer membership, you may delete this account.
There is nothing FREE about your account
Treia B.'s review of LiveCareer earned 6 Very Helpful votes
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Empty.
Its a site where they suck your account to the last penny. Be...
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
Hi Treia B.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer