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Tried to cancel an online order within one minute of placing the order and was told "it's already being processed" and they can't cancel it. The closest location is several states away. SO angry.
Will never order from them again for anything ever.
Tracy T.'s review of Sur La Table earned a Very Helpful vote
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We placed an order for Le Cruset cookware and when we put in our credit card information, it...
Vee (Skokie store) and Edward (manager customer service) are great an truly care about customer...
Hi Tracy,
Our goal is to provide you with exceptional service. To provide timely delivery we begin processing orders immediately after an order has been placed. During the checkout process you may make changes to your order. However, once your order has been submitted it cannot be altered. We do offer a 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may returns to our stores or send them back to us.