Tracy M.

This used to be a very user friendly site to get good coupons. With the recent change to mobile phone number print verification it has become too difficult to use. If you do not have a mobile phone with texting capability you cant receive the code in a timely fashion. I understand why they did it(thanks to unscrupulous coupon sellers) but in the end it just hurts the people who were actually following the rules.

I purchased a Starter Legacybox which allowed me to have 3 items copied. I submitted a VHS tape, an audio micro cassette and a set of 24 film negatives. I shipped all the items in the Legacybox in July. When the box was returned to me only the VHS tape was returned. All the film negatives and micro cassette were missing and they had nothing in their system to indicate they ever received them(even though all items were in the same shipping container and I was never contacted that it arrived damaged or open). I also sent an order form detailing what I sent. They have no idea where my items are and the latest email implied that I "may" have sent the items. I was also sent back a box with someone else's safe label. They do not even know who initially opened my order(where I believe my items were lost). I am very upset that I will never see these items again. Response time is slow they were supposed to call me back with an update... big surprise no return phone call!). Inventory and photograph everything before you send your materials to them because you may never see it again!