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What a scam. Wanted to return 3 out of 5 items. The 2 I chose to keep are okay quality. The rest: wrong sizes, poor stitching, different color.
I am raising this complaint because dresslily is a disreputable website. This is another scam as it lures people to buying affordable clothes at subpar quality (dresslily and sammydress --- their clothes come from the same warehouse/location in China), recognizing that customers are powerless to return their items due to high prices. Dresslily also screens its negative feedback, which is how it lures new customers like me to purchase from them in bulk.
Escalate your claim to paypal! Received $20 back. Company even tried to haggle with me.
What a scam. Wanted to return 5 out of 8 items. Wrong sizes, poor stitching, different color.
I am raising this complaint because dresslily is a disreputable website. This is another scam as it lures people to buying affordable clothes at subpar quality (dresslily and sammydress --- their clothes come from the same warehouse/location in China), recognizing that customers are powerless to return their items due to high prices. Dresslily also screens its negative feedback, which is how it lures new customers like me to purchase from them in bulk.
Escalate your claim to paypal! Received $50 back when I raised the claim.
Dear Tracy L.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
Could you please kindly give us your order number so that we can check for you?
We apologize for the inconvenience and we are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Tracy L.'s review of DressLily earned 2 Very Helpful votes
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Thank you for your review, and we are very sorry for all the inconvenient we caused. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.