Tracy F.

My daughter was so excited she found a dress on your site and ordered it from a company called Belle-costume. It stated there were 4 left in stock. She paid for it and has anxiously been waiting for its arrival. I was a bit leary because the company website did not have an address or phone number. We never received a confirmation email from the company nor did we receive a tracking number since the dress should have been shipped by now. We have both emailed you and the Belle company. She received an email from you asking about measurements. Why didn't she receive the email sooner? I received an email this morning from Belle saying the dress is Out Of Stock? It was IN STOCK when we ordered it. Why weren't we informed of this sooner? It's been a month that they've had her money. How long before it is back in stock? Where is this dress company located? Why can't I contact them directly? I am very frustrated with this whole situation and would like to get it resolved ASAP. I don't like dealing with emails back and forth. I would prefer to speak to someone on the phone.

Update: we did receive a refund but buyer beware about this Bella company. The site led us to believe that the prom dresses being sold were made by a designer who just got started in the business and was making the dresses herself. We also were led to believe the location was in Pennsylvania. After searching the web and trying to find out more information about this company, it led us on a wild goose chase only to find out the dresses come from China. Big lesson learned. Do your research on any of these company's that are selling things so cheap and do not list a direct customer service number in the US. I've read so many bad reviews here, it's very misleading and won't be making this mistake again. Check return policy's and make sure the company's full address is listed on the website, I would suggest even calling them first before placing an order.
So glad my daughter was able to find another dress in time. Good luck to anyone who is going thru a similar situation. I contacted my bank and they were a huge help in getting my refund resolved.