Tracee G.

I've had many run-in's with this company and would not recommend ordering from them, ever. So, why keep ordering from them, you ask? Well, because I'm a busy woman... and I keep hoping they'll fix the issues like they assure me they will. It has been my experience, in the past, that their site sucks, big time. There's a place to put special requests like "dressing on the side" or "please substitute blueberry pancakes for regular pancakes" or even, "please send enough syrup for everybody's meals!" Yes, I got one small container of syrup to split between two breakfast meals containing 5 pancakes, and a waffle. Not good. I'm not sure why they even have the spots to request stuff like that, when nobody ever reads it and so, they never fulfill those requests on your order. Today, I ordered from a sort of fast-food Mexican restaurant. I ordered a burrito and a fish taco. I was hoping to get my taco eaten before I have to leave for work, and to take the burrito to work with me tonight because the cafeteria at work isn't open at night. When I placed the order, the delivery time was about an hour wait which was fine. That seems to be the norm on this site. An hour later, I went to see where my food was via the "track your order" part of the site, only to find that the food will not be delivered for almost another hour.

Update... just got the food... only about 20 minutes late, but it's all soggy and cold. Seriously. Cold to the touch. What they need to do, is have a better set-up with the restaurant so the food doesn't sit for an hour. This food was prepared at 4:15. And delivered at 5:20. Unacceptable... Ever eat a cold fish taco? Yeah...