Tori o.

I made a reservation and before I knew that they made a reservation for tonight and not two nights from now they had already processed the room. I have to drive 2 hrs to take my 4 yr old daughter in for mouth surgery. They asked I be there by 630 am. With 3 children we planned since I was going alone it would be best. When I called in and told them this they refused to change the dates. They said they'd discount the cancelation 50% if I rebooked the rooms. Fine but that's still $90 I have to pay in the end of they refund me. If not I pay $120 plus travel costs.
I asked for if I rebooked if they'd somehow put my daughters name and insurance number on it so I could submit it to insurance. (My insurance would refund one night due to the mix up and Priceline not working with us). They refused to put any of her information on the receipt so I could send it in. And wanted me to pay for insurance on the room.

I understand it's their policy. But most places would allow to change dates if you still pay them. And the fact it's a health related thing this is upsetting. So in return I get to pay double for a room or wake my 5 yr old, 3 yr old, and 3 month old baby up at 330 am and drive 2 hrs