Their website includes a detailed return policy that all starts with getting an RMA # from them. It clearly states that if you don't have one, they'll send any returns back to you. The SCAM is... they won't provide an RMA #. I've called, live chatted and emailed. "Pablo" has hung up on me twice, the live chats are abruptly ended with no opportunity to restart a new chat and my emails have gone unreturned. Avoid this company and DO NOT believe their return policy.