tony s.

In a nutshell, i booked a hotel through booking.com in goa india, the full amount of the booking was taken, i queried this with booking.com but received no answer, when we arrived we found out that the hotel had been taken over and there was no record of our booking. Obviously we had to go elsewhere at more cost. On our return we requested a refund from booking.com due to the hotel changing hands and not having our accommodation, after months of emails from me to them but hardly nothing in return i decided to ring them to find out what was happening, the customer service (if you can call it that) lady who i spoke to hung up on me after i told her i could not produce a statement going back to april 2014, i suppose i could of requested one from the bank which would of charged me but booking.com would not guarantee they would refund the cost of that let alone the original cost.