Tony R.

I would rate zero stars if it were possible. I paid $700.00 for an "open box" Leap V2 chair and received a used, broken (seat adjustment lever broken off) chair that was covered in some type of orange film and improperly packaged. There were gouge marks all over the bottom of the seat where it looked like someone used a screwdriver (repeatedly) to try and remove the seat bottom. Any damage that was done to this chair in shipment was obviously caused by their poor packaging and I let UPS know this after the company filed a bogus damage claim with UPS! I sent the chair back and was told they would send a check instead of issuing a credit to my charge card. If I wanted an immediate credit, it would be less the 3% fee that Amex charged them to use my card! Amex didn't agree with that, obviously and they are now investigating this company's practices. Totally rude, unprofessional staff who argue instead or resolving issues. I wish I would have done more research before buying from this company as there are a TON of negative reviews online. It appears at least 40% of the people who do business with them are unsatisfied. Looks like the site with the greatest percentage of good reviews is theirs. Go figure! Do yourself a favor and spend more money for a new chair with a factory warranty. There is a big difference between "open box" and USED. Steelcase and all of their dealers ship for free.