Tony L.

They love taking your money, after that, forget about it! In November 2022 I purchased a log and burner set with remote starter from Woodland Direct on-line for over $1,800.00. In April 2023 (6 months later) the remote starter unit stopped working. I called them, left a voicemail message, they returned my call the same day or maybe it was the next morning, but they returned my call. I found the person from Woodland Direct to be rude, he wouldn't listen to me and let me talk but instead insisted on talking over me. Eventually...I think... I was able to explain that as the instructions tell you to do when it originally arrives, I put new batteries in both the remote and the starter and I attempted to pair the remote with the starter unit as I originally did yet it still wouldn't work. Understandably, he insisted on walking me through the procedure a few times. Its extremely simple and I did it when I first set the system up so if it was going to work it should have the first time however I was willing. No matter how many times he insisted on walking me through it though it was not working. Well, then he wanted me to film myself going through the process and asked that I e-mail the video to him. That's when I decided I had already spent enough time, effort and frustration on what I knew was a defective item. I explained that even though the whole unit was more than $1,800.00, the part in question could be bought on Amazon for only $99 and was likely considerably less than that to Woodland (maybe $30). I asked him to simply send me another remote and starter. Again, considering the time and effort and having to endure the experience of talking with this condescending joker on the phone, I refused to invest myself any further and simply gave them the choice of sending me a new remote starter or lose me as a customer. Well here I am so clearly I wasn't that important. I mean, they have my money and I wont need another set of expensive logs for many, many years...right! I wont go into all the smart remarks and quips I was to receive but in the end, he said he would talk to a manager and call me back...he did not! Instead I got e-mails with no proposed solution but instead defending his no-service position in light of him enduring me being unreasonable. Since I'd rather deal with Amazon and pay the $99, I'm certain Ill feel the same way when I purchase in the future.

I know Proxibid has many favorable ratings and that's because most auctioneers are honest. However, issues can arised very simply and for sizable dollars and when they do its buyer beware, you are on your own. As per the following simple and not unordinary transaction via Proxibid, when an issue arose, Proxibid was unwilling to intervene or even attempt to assist on my behalf. I purchased several items for over $800. During the auction via live chat I questioned the specific auctioneer (Omega Auctions) regarding the authenticity. They replied that if they were not as represented they were returnable but shipping was on me. I was good with that. The items arrived and all were fake. For example, while they appeared to have petina, according to a local jeweler the watches all supposedly from late 1800's were cheap reproductions. Then the three supposedly authentic Nazi knives all had "China" stamped on the blades and the supposedly authentic vintage posters were all done via a modern inkjet printer. I called ahead to Omega, was told to return them, did so as advised, then via email and recorded voicemails (proof retained) confirmed that Omega received the items, returned them to the owner and got the money returned to them. Omega, advised me the money would be in my account within days. I have this via e-mail and voicemail. It's thee weeks later and I have yet to see a penny returned to me. The auctioneer (Omega) don't answer their phones any longer. I reached out to Proxibid for help and was told... sorry, you're on your own! My position with Proxibid is that they have direct phone numbers to Omega and have greater influence and leverage over Omega as well as organizations they allow on their site, but they won't even try to help me. They simply state, they only provbider the site or auction platform as the vehicle for buying and selling. It is my opinion that like other similar sites and administrators involved in such transactions by which they receive funds, Proxibid needs to vet these orginzations better to protect their buyers. Additionally that they need to make a good faith effort to try to hold the auctioneers they allow on their site responsible to honor their commitment to the buyers. Like eBay, PayPal, Amazon etc. they need to have recourse built into their agreements with these organizations when such circumstances exist and they will get involved to help both buyers and sellers when a dispute arises. Based on my experience none of this is the case with Proxibid. In fact, according to Proxibid directly, they do not. At this point, I haven't the merchandise nor the refund... I'm on my own!