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My wife bought airline tickets to Tampa, FL for our family of 6 months in advance and paid, in full. Approximately, a month before our departure we get a notice that our flight had been been cancelled and we were booked on a different flight.
1. My wife paid to have all of our seating together. 2. we scheduled to take a red-eye so that we could fly straight through without a layover.
CheapOair decided to NOT put our seating together AND we have a layover in Miami on the return trip.
Customer service couldn't be less helpful nor speak English any worse. The only way we can get seating together, it seems, we'd have to pay more money. Hmmm seems like a scam to me!
I only wish she had told me before using this horrible service, I would have advised against it. The name alone screams distrustful.
They have lost our business for life and I will be certain to review them every where I can. Anything I can do to hurt their bottom line I will.
Tony F.'s review of CheapOair earned 2 Very Helpful votes
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Empty.
It seems to keep sending me back screens so I am not sure how it will end up
Tony experienced a schedule change by AA airlines, they discontinued the flight and protected them on another which consisted of a layover. As travel agencies we have no control over the airline operations, but can only assist the customer in obtaining a new flight that works for them. This customer and his wife accepted new options that we presented, as well as seating for all together.
CheapOair.com