Gosh, I am shocked to read some of these reviews. I have been a customer for several years and have bought numerous "name brand" items (Dyson, Canon, Apple) without a single issue. While I agree some prices are a bit higher than what you might find in big box stores, the convenience of ordering online and being able to make flex payments is what made this company attractive to me. They also offer great deals with online coupons and free shipping. Just bought a Dyson hard floor cleaner with free shipping for $227 dollars. Research this product, it retails for almost $300! I find that to be a great find.