Thumbnail of user tonyag12

Tonya G.

Contributor Level

Total Points
105

1 Review by Tonya

  • DressLily

1/20/16

I ordered 3 things from there and none of them look even close to what the pictures look like on the website. I ordered larger sizes than normal because my daughter likes her sweaters big. They were smaller than the normal size she wears.
They also make it impossible for you to return. They want pictures of the person in the clothes and their measurements so they can confirm that you did in fact get the right size.
I will NEVER order from them again and guess i will just eat the money that i paid for these items.
Never have i had to put so much effort into returning something that doesn't fit.
BAD BAD customer service
If i could rate them lower than 1 i would. I will be letting all of my friends and family know not to order from this place - stay away

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Tonya G
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Tonya Has Earned 5 Votes

Tonya G.'s review of DressLily earned a Well Said vote

Tonya G.'s review of DressLily earned 4 Very Helpful votes

Tonya hasn’t received any thanks yous.

Tonya doesn’t have any fans yet.

Tonya isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user johannas201
2/7/24

Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....

Thumbnail of user cherylt988
12/18/23

I can't rate the products I purchased because I'M NEVER GETTING THEM! The tracking # they gave me...