I too have been a long time property owner... listing two properties on VRBO for many, many years. I tried to call them yesterday... 15 minute wait. Tried to email... but they make it tough to do that too. Not at all happy with this on-line booking business and forced CC payment. Got too big... Trying to do too much... Forgot who the real customer is... and tried to force it. Bad call. Going on my own vacation now... away from you VRBO... Adios!