I finally got the issue resolved, but not until review posted on sitejabber. It seems that management is monitoring this site, but evidently not all sites. It seems a shame that such a large company is so far behind on customer service that they are reduced to reacting to consumers who are angry enough to post negative reviews, instead of placing resources in place to protect their reputation and create raving fans. The products themselves are excellent, but the follow up on issues kills the value of the purchase. I am sure that companies like simplisafe etc will continue to add cameras to their systems and with good service they can displace Lorex in the market. Seems a shame and quite shortsighted from a marketing standpoint.
Dear Todd G., our apologies for the longer than usual wait times, we are currently working to improve this. Please reply to our private message for assistance. Thank you.