Tina L.

I've had this happen with Vitacost twice now, I've received email that says my package has shipped and got a tracking number but the package was never shipped! The first time, I chose to have them ship the package again, no problems with customer service. The 2nd time, I chose refund and customer service wasn't so great. Customer service was very condescending and I received a partial refund. I'm done with Vitacost. There is an issue with Vitacost's shipping department, and the customer service doesn't have customer's interest. There are other online shopping options that provide good deals and selection that I actually get the items without being treated rudely by customer service.