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I've been their customer for a year now. Stuff I purchased were mostly low-priced items so everything was fine, until last week. I received this 20% off coupon so I decided to use it on some designer shoes. Suddenly saw this Ferragamo Vara and immediately made the purchase. So excited to open the box when UPS finally arrived and guess what? Wrong item! It's still Ferragamo but the style or the color all went wrong. And what's worse? It's a worn item! So somebody else must've returned it. There is no dust bags、no stuffings in the shoes and the packaging was terrible! I don't believe it's an honest mistake, they simply don't want their customers to use the 20% off coupon on items priced above 30 dollars. Already wrote a letter to costumer service and hopefully to get my refund without a hassle. After this experience, I will never purchased from them again.
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Hi Tina,
Thank you for giving us feedback here on SiteJabber. I'm so sorry that the package you received contained the wrong item. The purpose of our 20% off promo is to excite our members with a greater value on their order - then follow through with accurate and speedy shipping of your items. It's our goal to have every order we ship out be correct and in good condition when it reaches you. However, we do ship over 100,000 packages a month, and as such mistakes can happen. Additionally, for your security, none of your billing information - which includes promotional discounts - is shared with our fulfillment center, which is where your items are picked, packed and shipped.
I would like to help assure you that your return has been set up, and that you have all the necessary information to send this item back to us for a full refund. Please provide me the order number for this item, and I will be happy to assist you in resolving this issue as quickly as possible.
Best,
Jason Faria
Director, Customer Service