Tim T.

I can't recommend ordering anything from this site.

We ordered an airsoft rifle for my son to keep up with his brothers playing airsoft in the woods. We found the best price at airsoftrc.com so we placed the order. It took some time to get to us so I wasn't sure of the make or model anymore. He knew right away that it wasn't the rifle he had ordered! It was a lower fps rifle that would sell for less, so we contacted airsoftrc.com and they agreed to correct it (#1). We shipped the first incorrect rifle back to them (they paid postage) and again it took some time for us to receive the next rifle. This next item was closer to the right rifle but missing the red dot sight and flashlight (#2). We again contacted airsoftrc.com about the wrong item being received. Airsoftrc.com told us that the only thing that was different was its missing the red dot sight and flashlight and they could send us these items separately.

Since the original order was placed 8/21/13 and it was then 10/10/13 we decided to return the wrong item for a refund. We were supplied an RMA (10/14/13) from airsoftrc.com so we shipped it back (our cost) expecting a full refund due to receiving the incorrect item (twice).

It's now been a month since tracking shows airsoftrc.com received the returned wrong item and with some emails in between indicating that it would be handed within days I've seen no credit back to the card. Yesterday I received an email from airsoftrc.com letting me know that the return was outside of the warranty time and we could only receive in store credit. I don't understand how a warranty can begin until I receive the correct item or why I would have any hopes airsoftrc.com would send me the right item next time.

All of this has gone from the original order 8/21/13 to tracking showing receipt of second return on 10/25/13, now 11/25/13. Of course my son has since bought a different airsoft gun to play with his brothers but airsoftrc.com is definitely not the place to order any airsoft from. Twice shipped the incorrect item (I can only assume they didn't have the right one and thought the kid wouldn't notice) and have failed to do the honorable thing returning the money paid for nothing supplied.

Their choice for $55.95!

Tim Thompson