Timothy S.

I have been a Puritan Pride customer for over 12 years. After a 'trial' for their personalized vitamin packs, I was forced into a subscription program that I did not sign up for, or was made aware of. I purchased additional vitamins and noticed my CC bill had an additional charge. When calling customer service, I called 4 days in a row. Each call was over 30 mins and had at least 3-4 transfers to additional people. The first call resulted in the lady 'promising' to call back... never did.

The last call, finally they said they'd refund my money, then they called back 30 mins later saying that they can't, they need to call the manager in New York.

I even logged into my customer dashboard and checked the 'active subscriptions' tab and nothing was active. I was completely taken by surprise for this.

To put things into perspective, we're talking about a $61.01 purchase. I didn't ask for any discounts, no free product request... I even wanted to keep my other purchase of $65. No Good... they would do nothing for a 12 year customer who spent over $5,000 and sent 4 paying customers to them.

Please do yourself a favor and go to Costco for your vitamins. This company cares nothing about loyalty, or their mistakes.