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Tim K.

Contributor Level

Total Points
85

1 Review by Tim

  • SaferWholesale

6/17/14

I welcome anyone to email me for actual correspondence and a detailed account of the poor experience with this company, including phone records, individuals spoken with and tactics used. There claims are false. I have receipts for the over 2K in work I had to have done to get their UTV operational based on defective parts, a leaking gas tank on arrival and extremely poor craftsmanship overall. Buyers BEWARE!

Wish I had found this site before ordering from this company. Most of what others describe is exactly what I experienced - lies and misrepresentation, unit damaged and not working upon arrival (with a note conveniently advising not to refuse delivery because the unit had been checked before delivery) missing parts and poor customer service.

I agree, a class action suit is in order for these type of business practices!

6/16/14 Update: Finally received a response from the company after they read the reviews here. Read the exchange below. It appears if only a "small percentage" of people get ripped off by the company, then it's ok. The poor BBB rating, multiple business names they use and many bad reviews say otherwise:

SiteJabber: Your review caught the attention of SaferWholesale's official representative and they responded:

Response from SaferWholesale: "Tim, I can assure you that the reviews that are posted online are just a small percentage of our business. Although a few of our motorsports products experience some damage in shipment, that is not reflective of us as a business. We ensure our products through transit and can replace any part that is damaged in shipment. We have a parts and warranty department to assist you with resolving any issues you have with the product. They can get you technical support for any issue you may experience and help make sure you know exactly what needs to be done to service your unit. The common misconception with motorsports is that the customer believes these to be retail units, turn key ready, and pre assembled by a certified dealership. This is not the case. You are purchasing the unit Wholesale at the price a dealership would pay the distribution facility to ship directly from the factory. These units come in a crate and need to be assembled and serviced just as a dealership would do before putting the units on the "Front Line" for sale. If you are not a mechanic nor have any mechanical experience you may want have a professional assemble it for you so that you have no issues with the performance of the unit. Again, we are here to assist you and provide you with a product directly from the distribution facility without paying retail costs. We can offer you all the parts you need and some basic troubleshooting over the phone/email, but we cannot physically perform the work on your unit for you."

My Respnse: Artie,

While the reviews may be a "small percentage" it doesn't negate the extremely negative experience I had with your organization after spending nearly 6K. Your warranty claims are completely false. Your company does not back the products it sells and the products are defective out of the box. Trying to work through your company to resolve matters would be laughable if not for the fact that people are being harmed so seriously by your practices... which ultimately end in phone calls not being returned and customers being stuck with worthless merchandise. I would gladly join any class action suit against your organization and have kept a record of every communication and response. Your so called "transit assurance" is nothing more that a large note on a crate asking the recipient not to refuse delivery even if product crate is damaged. My only regret is that I let your rep talk me into paying via check. You had my money and there was little I could do. Had I paid via CC, I would've challenged through the company and easily won. This was not a case of your company attempting to assist, other than asking for a video, claiming to have sent it to the manufacturer and getting no response.

Thumbnail of user randys15
Customer-Service S. – SaferWholesale Rep

Tim,

I can assure you that the reviews that are posted online are just a small percentage of our business. Although a few of our motorsports products experience some damage in shipment, that is not reflective of us as a business. We ensure our products through transit and can replace any part that is damaged in shipment. We have a parts and warranty department to assist you with resolving any issues you have with the product. They can get you technical support for any issue you may experience and help make sure you know exactly what needs to be done to service your unit. The common misconception with motorsports is that the customer believes these to be retail units, turn key ready, and pre assembled by a certified dealership. This is not the case. You are purchasing the unit Wholesale at the price a dealership would pay the distribution facility to ship directly from the factory. These units come in a crate and need to be assembled and serviced just as a dealership would do before putting the units on the "Front Line" for sale. If you are not a mechanic nor have any mechanical experience you may want have a professional assemble it for you so that you have no issues with the performance of the unit. Again, we are here to assist you and provide you with a product directly from the distribution facility without paying retail costs. We can offer you all the parts you need and some basic troubleshooting over the phone/email, but we cannot physically perform the work on your unit for you.

Tim Has Earned 5 Votes

Tim K.'s review of SaferWholesale earned a Fraud Buster vote

Tim K.'s review of SaferWholesale earned 4 Very Helpful votes

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