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Stay your distance! We've had a Master Protection Agreement with this company for years. But things have really gone downhill quickly. The renewal contract changes every year, and they don't provide any notification of what changes. I've called over 25 times to get resolution to what the repairman said wasn't fixable. He prepared me for red tape, but this was so much more. This group is uncapable of managing this business.
Tip for consumers:
This entire group is motivated to disconnect you if you call. There is no option to replace appliances unless you use Sears.com. The site is not available and you cannot make a purchase any other way.
Products used:
We have been covered under their Master Protection Agreement and pay about $800 annually for their protection. Frankly, there are serious problems in this company. If you want to purchase or talk to someone - good luck to you.
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I got My husband a Lawnmower that came with a life time Warranty from Sears. We took it in to be...
