Tim A.

Horrible customer service - kind of like the walmart of the leather world - great prices but customers are not treated well :( took two months to finally resolve an issue - ordered a size 32 pair of chaps - they arrived and were mis marked - called to ask them to send the right size -- customer service rep had an attitude - "measure them and call back" i measaured them took pictures with the measuring tape - size 38 i called back and they still did not believe me! They send me a return label but stated if i was wrong they would charge me for the return shipping... it took them weeks to get an process, ultimately they called and said you are right they are mis marked. David the Customer service manage said he would promptly send me a new pair. Two days later i got a call that they are all mis marked and what did i want to do? I asked them for a recommendation of what products they have that are similar and run true to size - another customer service manager Frank said - we cant be responsible for that -- go on our website and look it up and call back... i told him to cancel the order and give me the credit...