Tian X.

Experience with freelancer as a employer is very bad. In my first project, payed one guy with perfect feedback 500 dollar in advance, nothing at all happened. Every time ask him for progress, it will be next day. After a month Freelancer.com can't do anything for my lost. I saw maybe I was just bad luck, I re-post the project, and paid $25 dollar for recruiter service, doubled the project budget, quote me 20 days to finish, after 3 month still not done, then told me they already meet all my requirement, if want them to continue, I will need to pay more?!? I have released $500 already, basically lost another 500. When you paid Freelancer.com will ask you to agree the money will not be refund. BUT even they did the part of the work, how would employer know they would be able to finish the rest? They using the money you already paid for kidnap, until you finally give up the hope for them. Waste money and TIME!

About customer support: after ticket create #CFD-660-*******, not a single updates after two weeks, chat with support people, the support people ask me to read the ticket, then tell me it is handle in another department, he know nothing about.
Again, their support is about nothing when you need.