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The customer service is not helpful and the photo part of the app can be a little difficult.
A puppy was accidentally marked sold and there was no way to change it back. I had just paid money to boost the ad, and all I could do was to create another ad all over again. It is very easy to accidentally mark an ad, but you can't easily change it back without contacting customer service. When I contacted them, they were not helpful.
The app also is very screwy when you try to move pictures of the pups around. It takes forever to get them in the order you want and constantly jumps back and forth.
Products used:
Standard Service
* Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello,
It's frustrating to hear about your experience with customer service and functionality. Issues with marking an ad as sold accidentally and difficulties in managing photos can indeed be frustrating.
While your initial experience with customer service may not have been positive, consider reaching out again. They should be able to reinstate a sold listing for you. Clearly explain the situation, emphasizing the impact it had on your experience.
We appreciate your feedback and it will be taken into consideration for future site improvements.
If you need further assistance please contact us at support@puppies.com.
Puppies.com Support