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“I booked a room at Eolos hotel in Mykonos, Greece through...”

5/1/14

I booked a room at Eolos hotel in Mykonos, Greece through booking.com for 6 nights July 27- August 2,2014. I also booked 2 other rooms at the same hotel for the rest of my family through the hotel website. I had to cancel the reservation on April 24,2014 due to a change in our plans. The hotel did not charge me for the cancellation but booking.com charged my creditt card the full amount of the 6 night stay for the room that i had booked through them. ($1,470.23)
I cancelled a full 3 months prior to my arrival date. Their policy is to charge you 100% of the total price of your reservation. THIS IS CRIMINAL!

I cannot believe that this company exists and rips people off. I have learned my lesson and will never use a online booking service like this again.

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Bookingcom T. – Booking.com Rep Over a year old

Hello Thomas,

I have found your reservation and have noticed that no charges were made by Booking.com for the cancellation of your booking. However, as you have booked under the hotel's non-refundable policy then the hotel may be charging you a cancellation fee. I will investigate with the hotel directly and contact you with the information provided on your booking.

Regards, Brian
Booking.com Customer Service Team