Thess H.

I was doing a research for my college class of legitimate resources for applying for college tuition grants and scholarship programs and it lead me to this website. It asked me to register to access informations. Their home page looks very legitimate it even shows that this was featured in CNN News, ABC News etc... It was actually through the cnn news website that I was lead to this website of grants360.com. Soon after it asked me that I needed to pay for $1.95 cents for one time access, so I did since I needed research materials. I put in the transaction 10/30/09 and on 11/5/09 I noticed an auto deduction in my bank account for $57.61 transacted on 11/3/09 by GrantWeb System. I called the *******352 number showing on my bank online statement to find out about it. The rep told me he will need to email me a refund form. I received it the same day and completed form and sent form that same day 11/5/09. By 11/12 I still did not see the refund back to my account. So, I called again, a rep name Zelle and she said refund still in process and will take another 3-5 business day. But she will send an expedited request for it. Checked my account tonight 11/30/09 still no refund in my account. I called and spoke with another rep who told me again that refund is still in process and will take another 3-5 business days and she will send another expedited request to their refund department. At this time I am pissed off and I requested to speak to a manager, and she said no manager available, and she took a higher tone of voice when I kept insisting. She finally said she will call a manager on the line, and will need to put me on hold. I held on line,@ 11:42pm I was holding for 17 minutes and 42 seconds. At 11:55pm I was on hold already for over 30 minutes. As I am typing this it is already 12:07am and I've been holding for over 43 minutes. This people probably thinks that I am one of those that will just hang up after several minutes and just don't bother. Well, they got another thing coming. I will fight for this refund until I get it no matter where I need to take my case and plea. PLEASE pass this along about this BOGUST website. It is a SCAM! I will also send this to CNN and ABC news. I just hope that they will look into this quickly because their name is being tainted by this companies bogust acts. Also, as I speak with the representatives I've verified that they are from a call center that is located in the Philippines. Their customer service and 800 number is not even in the United States. This kinds of business practice should be disbarred from conducting business in America or in the world period.