Theressa W.

The customer service is horrendous. I purchased several orders during one week. The items didn't work, and I needed to return the 4 orders. I put the orders in one box. I included the order information in the box. I only received credit for one of the 4 orders. No where on the site does it state each order has to be in its own package. I called to get credit and they said that they needed the fedex receipt from the package that they received! The customer service said there are no supervisors available. I said I would hold for a supervisor. Nope. The customer service rep said "i won't waste a supervisors time on this." Customers cannot speak with a supervisor or manager. Adidas has $300 of merchandise and my money that they won't refund. Heck, at this point I would take the items back. I was a level 3 adidas member- but I will never shop
Adidas.com again.

Bought a pair of "authentic Alexis Bittar" earrings. Completely fake. They sided with the seller and won't give me a refund.

There is no customer service phone number and the generic emails are terrible.

I have escalated to paypal and if that does not work, will escalate to BBB. Then to my credit card company!

Stay AWAY!

Ebay and Etsy are much better sites for consumers.