Theresa R.

This website is a complete SCAM stay away! I first saw advertisings for adoreme on facebook and thought that I would give it a try since it seemed as though their merchandise is high quality at a low price. I have to say I am very pleased with my bra and panty set I bought and it was exactly what I expected it to be. However, I noticed one month later that adoreme charged an additional $39.95 to my bank account and I did not understand why. I called and found out there is a membership fee when you order from them. I NEVER ONCE saw this stated when I was checking out my order. I'm sure it probably was stated in the fine print somewhere however if you are going to be charged 40 dollars a month for nothing this needs to be clearly and boldy stated.
Following this I called to cancel my membership and receive a refund however the lady I spoke to instead decided to not cancel my membership, like I had asked, and instead put me on a 3 month vacation. Meaning following 3 months adoreme decided to start charging me again.
They charged me for April and May however I did not notice until May. I called again to receive a refund for the $80 they took out of my account but was only refunded for May since April had passed. The customer service representative assured me she would pass my case to her manager to refund me for April and I would receive and email from her but surprise surprise its been several weeks and I have heard nothing back. I sent another email to their company describing my situation and all I received was an automated response saying I needed to call the company. So for the THIRD time I have to call adorme to receive a refund on money that should have never been taken out of my account.
The difficulty in canceling my account and receiving my refund has shown to me how much of a scam this company is. The option to cancel your account should be on their website since obviously you cannot call and trust that they will cancel your account for you. Do not buy from this website!