Very happy with this site! I ordered 135.00 worth of glasses and two came broken. Because they could not replace them (they were no longer available), they gave me a complete refund and let me keep the other glasses. I did not even have to mail the broken ones in. With all the bad reviews it makes me wonder if it's even the same company! The customer service was very polite and very expeditious. I will definitely do more business with them until I find differently.