T H.

Ordered many items from Banggood and most items arrived in under 1 month. One item got lost and contacted customer service. I was quickly offered refund or replacement without any problem. Their price is higher than their competitor A... but they provide customer service in case you have issue with the order.

The site boosts that if you do not receive the order within 60 days, it will offer full refund. I ordered an item in November and shipped by registered mail. It is now March and still no item. Went through the arbitration process and at the end, they decided that I didnot have any proof and refused the refund, what proof can you provide if you have not received the item. The tracking nunber they provide cannot be tracked by the local post office. I have ordered many items from them before, this is the first time I have to use the arbition process and found it to be totally useless. It does not protect the buyer.