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I purchased an e-gift card that was supposed to be delivered on Christmas Day. It's now the 28th. Still no confirmation email, and I can't even check my last order. Forget getting customer service. It is either a chat line or an email to which they will promptly "log your complaints in" and get nothing done. STAY AWAY!
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Hi Tfxfxf,
Thank you for providing your feedback through SiteJabber. I'm really sorry to hear that your gift card wasn't sent out. If you didn't receive an order confirmation email, it's possible that the order never fully processed. As soon as an order is placed you're given an order number and the confirmation email is sent out. It does take a few days for a gift card to be emailed out once the order is placed and the confirmation email should provide an expected date when the gift card is expected to be emailed out to the email address given at checkout. Any orders placed are available when you lo into your ideeli account and go to "My Orders." If that information is not there, the order may not have been placed in that account.
Our customer service agents are available through email at support@ideeli.com and via Live Chat seven days a week by using this link: https://support.ideeli.com/app/chat/chat_launch. The agent who you work with through Live Chat or via email should be able to check into the issue and help to resolve it. If you haven't been given a resolution for this gift card order, please send me a private message with the email address your account is under and your order number, if you have one. Once I have this information I will be happy to look into this and help resolve your issue. I look forward to hearing from you if this has not been resolved.
Best,
Jason Faria
Director, Customer Service