Tess S.

I ordered a pair of (non prescription) sunglasses from Warby Parker, which are very stylish, but one of the lenses dropped out within a week. I had them repaired, but the lens was so scratched from the fall that they were no longer wearable.

I ordered a pair of prescription glasses too, which were too wide at the temple to use. WP told me to have them repaired elsewhere and they would cover the cost. I was told by 3 opticians that the frames couldn't be repaired to fit. I contacted WP, but as I needed glasses right away ( and was holding the misshapen ones with an 80's style Croakie!) and they weren't amenable to doing anything for me much less a rush order, I went instead back to a real optical shop.

I thought the process was easy to use and the forms seemed to give me EXACTLY what I needed BUT it turned out to just be a way to refer lawyers who told me the forms were no good. Don't know if that's true or not, but the lawyers don't seem to think the forms are legal as they are written! Rocket Lawyer did refund my money.