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These guys cannot be trusted. If anything goes wrong with your order, good luck. Getting it in writing does not work. Their customer service is terrible. After a mess up on shipping I was told the only way I could get my buggy was if I paid for the shipping from the depot to my address and submitted the invoice for payment. (Despite the shipping agreement to deliver it to my door the trucking company didn't have a lift gate truck big enough). I paid for a local contractor to haul it from the depot and submitted the invoice. After several calls I was told and received an email that it would be paid in 3-5 days. After six months of calling and emails, most of which were never even replied to, I was finally told that they made a mistake and the best they can do is 100 dollars in store credit.
If I make a mistake and commit in writing to pay somebody. I pay it. That is just basic ethics.
Don't trust their customer service people, don't trust it if you get it in writing...
Terry G.'s review of GoKartsUSA earned 6 Very Helpful votes
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I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house....
Avoid this company at all costs. The phone staff is arrogant and the minute you press them on...
This 1000cc buggy was shipped FREE. The customer ordered last year and was told in advance that the item was too large for a residential delivery and that he would have to pick up from the freight terminal. The freight company puts it on your truck or trailer at the freight terminal. The customer felt that this was somehow our mistake. James, GokartsUSA employee