Teresa W.

I ordered a gown from Dillards and received an empty box. Called to report it. 24 hours later, they denied my claim. I have spoken to multiple customer service reps and everyone has treated me like a criminal and humiliated me. I am a 64-year-old woman and have never had to file a claim with ANY company before but understandably do not want to pay for something I have not received. They did not tape up either end of the box that the garment was supposed to have been in, the box had been crushed and the end had splayed open. I thought Dillards was a good company, but boy was I wrong. New mission in life… Tell as many people as will listen about how horrible this company is. Do yourself a favor and never order online from this company and as for me, I will never step foot inside one of their department stores again. Have been a regular customer for decades, but never again.