We paid to have a plank floor put in, 1/2 upfront 1/2 on instalation date for a total of 7k. The installers ran out of material an we waited a week for them to come back. When they did arrive they worked a few hours and never completed the job/ put the wrong color corner molding on and never returned. Empire did nothing after dozens of phone calls. So very disappointing. We have to hire a carpenter to come fix this mess.
Teresa, we want to be able to address your concerns as quickly as possible but we cannot locate your account. Please send us your contact information to customersupport@empire-today.com so that we can follow up with you.